TioMatch Terms of Use

1. Introduction

Welcome to TioMatch! These Terms of Use (“Terms”) govern your access to and use of the TioMatch mobile application (“App”) and website, along with related services provided by Tech Syndicate Pte. Ltd. (“Company”, “we”, “us”, or “our”). By accessing or using TioMatch, you agree to be bound by these Terms. If you do not agree, please do not use the App or Site.

2. Eligibility

To use TioMatch, you must:

• Be at least 18 years old.
• Complete the registration process and verify your identity through the required methods (e.g., live photo verification, social account login).
• Comply with all applicable laws and regulations.

3. Account Registration and Verification

• All users must complete live photo verification to ensure authenticity.
• Male users must additionally verify their identity through LinkedIn login.
• Users found to be using false or misleading information may be permanently banned from the platform.

4. Waitlist and Gender Ratio

• TioMatch maintains a 1:1 gender ratio to ensure fair matchmaking opportunities.
• Male users may be placed on a dynamic waitlist that updates daily based on engagement and endorsements.
• To move up the waitlist, users must complete engagement tasks and receive endorsements from verified users.

5. Matchmaking and Ranking

• Users participate in a weekly ranking session where they select and rank three out of five potential matches.
• Matches are determined based on mutual preferences and rankings.
• Final matches are “blind” but take user preferences into account.

6. Date Scheduling and Commitment

• Users commit to attending the scheduled date once matched.
• Cancellation or failure to attend will incur penalties as outlined in the Cancellation Policy.

7. Cancellation and Refund Policy

• Cancellation by the user after match confirmation will result in forfeiture of the matching fee and venue charges.
• If a user fails to attend a date, they will be charged the full venue fee plus a penalty.
• Users who arrive on time and report a no-show by their match will receive a match credit and a refund of their venue fee.
• Refunds are not guaranteed and are subject to verification by the TioMatch team.

8. Safety and Conduct

• TioMatch promotes safe and respectful interactions between users.
• Harassment, discrimination, or inappropriate behavior is strictly prohibited.
• Users are encouraged to report any misconduct or safety concerns to the TioMatch support team.

9. User Responsibilities

• Users are responsible for providing accurate and up-to-date information.
• Users must promptly update their profile if any changes occur.
• Users must act responsibly and respectfully during all interactions facilitated by TioMatch.

10. Fees and Payments

• Matching fees and venue charges must be prepaid to secure a date.
• Fees are non-refundable unless otherwise stated.

11. Data Privacy

• Your personal data is handled in accordance with our Privacy Policy.
• We take reasonable measures to protect your information but cannot guarantee complete security.

12. Intellectual Property

• All content and intellectual property related to TioMatch remain the property of the Company.
• Users may not reproduce or distribute TioMatch content without permission.

13. Limitation of Liability

• TioMatch is not liable for any damages arising from the use of the App or Site, including personal injury, data loss, or unauthorized access.
• Users acknowledge that matchmaking and dating inherently carry risks, and they assume full responsibility for their actions.

14. Modifications to Terms

• We reserve the right to update these Terms at any time. Changes will be communicated through the App or Site or via email.

15. Contact Information

If you have any questions or concerns about these Terms, please contact us at support@tiomatch.sg.

By using TioMatch, you acknowledge that you have read, understood, and agreed to these Terms of Use.