TioMatch Privacy Policy

Effective Date: March 20, 2025

TioMatch ("we," "our," or "us"), operated by Tech Syndicate Pte. Ltd., values your privacy. This Privacy Policy describes how we collect, use, and protect your personal data when you use our website, mobile application ("App"), and related services.

1. Information We Collect

1.1 Information You Provide

• Account Information: When you register, we collect your name, email address, phone number, gender, and profile details.
• Payment Information: We collect billing details for payments, but we do not store credit card details. Payments are processed by third-party payment providers.
• Profile Data: Information you provide to build your dating profile, including photos, preferences, and responses to onboarding questions.
• Communication Data: Messages, feedback, and support requests.

1.2 Information We Collect Automatically

• Usage Data: Log data, IP address, browser type, and device information.
• Location Data: Approximate or precise location (if you grant permission) to suggest date venues and verify attendance.
• Interaction Data: Engagement with features such as match selections, date scheduling, and in-app interactions.
• Analytics Data: We use third-party analytics services to analyze app and website usage trends.

1.3 Information from Third Parties

• Social Media and Verification Services: If you connect via LinkedIn, TikTok, or other services, we collect relevant profile information for verification.
• Referral and Endorsements: If another user endorses you, we may collect details about their relationship to you.

2. How We Use Your Information

We use your information to:

• Provide and improve the TioMatch service.
• Facilitate matchmaking and date coordination.
• Process payments and manage subscriptions.
• Enforce platform policies and ensure compliance.
• Improve security and prevent fraud.
• Provide customer support.
• Conduct research and improve user experience.

3. How We Share Your Information

We do not sell your data. However, we may share it:

• With Matches: Limited profile data is shared with potential matches.
• With Payment Processors: To handle transactions securely.
• With Service Providers: For hosting, analytics, and fraud prevention.
• For Legal Reasons: If required by law or to protect our rights and safety.
• With Your Consent: If you opt into sharing additional data.

4. Data Security

We implement security measures to protect your data. However, no system is completely secure. Please use strong passwords and enable security features where available.

5. Data Retention

We retain your data for as long as needed to provide services or comply with legal requirements. You can request account deletion by contacting us.

6. Your Rights

Depending on your location, you may have rights to:

• Access, update, or delete your data.
• Restrict or object to processing.
• Withdraw consent where applicable.

7. Children's Privacy

TioMatch is for users 18 and older. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy. Changes will be posted on the Website and in the App and become effective upon posting.

9. Contact Us

For questions or requests regarding your data, contact us at support@tiomatch.sg.